Return & Refund Policy

Last updated: August 15, 2026

30-Day Return Window

You may request a return within 30 days after delivery. To be eligible, an item must be unused, complete, and in substantially the same condition in which it was received, with original packaging when reasonably available. Proof of purchase is required.

Start a Return

Email service@wonderoral.com before sending an item. Include the order number and reason for the request. If the product is damaged, defective, incomplete, or incorrect, include clear photographs when available. We will provide return instructions after reviewing eligibility.

Damaged, Defective, or Incorrect Items

Inspect the order promptly after delivery and report these issues within seven days when reasonably possible. If the claim is approved, we may offer a replacement, missing component, repair solution, or refund as appropriate. We cover reasonable return costs for confirmed defects, transit damage, or fulfillment errors.

Change-of-Mind Returns

For eligible returns that are not caused by a defect or our error, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law. We recommend using a trackable service because the return remains the customer's responsibility until received.

Non-Returnable Items

Gift cards, items marked final sale before purchase, personalized items, and products that have been used, altered, or returned incomplete are not eligible, except where applicable law provides otherwise. Items presenting a health or safety concern after use may also be refused.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to ten business days for our review, plus any additional time required by the bank or payment provider. We will email you when the refund is initiated.

Exchanges

When an exchange is approved and inventory is available, we may replace the item directly. Otherwise, we may issue a refund so a new order can be placed.

Cancellations

Cancellation requests should be emailed immediately. We cannot guarantee cancellation after fulfillment begins. If an order has shipped, the return rules above apply.

Consumer Rights

This policy does not limit any non-waivable rights available under applicable consumer law.